About Me

Self-reliant, dedicated, and results-oriented professional with a strong commitment to team success. Hard-working and collaborative contributor with years of experience in multiple fields.

My Work Philosophy

My professional philosophy is built on the conviction that collective achievement far outweighs individual accolades, as I consistently prioritize the success of the team over personal recognition. I believe that fostering strong interpersonal rapport is the cornerstone of any thriving organization, serving as the essential catalyst for motivation and long-term company growth. To achieve these goals, I lead by example with a hands-on approach, never hesitating to work hard and get into the trenches to ensure our shared objectives are met.

Work History

Ever Wellness, LLC | Kinnelon, NJ Owner/Director | Jan. 2006 – Dec. 2025

  • Developed a dynamic wellness business focusing on movement instruction, therapeutic bodywork, and education in healing arts.

  • Created diverse revenue streams to maintain consistent income including training programs, offsite retreats, and onsite product sales.

  • Cultivated a team environment with diverse staff to ensure seamless execution of services.

Institute for Therapeutic Massage | Haskell, NJ Director of Education | Sep. 2019 – Jun. 2022

  • Created, modified, and implemented curriculum for a 720-hour Massage Therapy Program.

  • Coordinated and managed multi-campus instructor and class logistics to improve educational access and facility utilization.

  • Guided program graduates through the end-to-end NJ licensing process, facilitating communication with the state board to ensure timely license acquisition.

  • Supervised interpersonal dynamics between teachers and students to uphold institutional standards of conduct and engagement.

Institute for Therapeutic Massage | Haskell, NJ Massage Instructor | Sep. 2005 – Jun. 2022

  • Delivered comprehensive theoretical and practical instruction – spanning anatomy, physiology, kinesiology, and advanced massage techniques - to prepare students for state licensure.

  • Cultivated a safe, supportive, and engaging learning environment that fostered student participation and compliance with school rules and safety regulations.

  • Evaluated student progress and skill development through diverse assessment tools such as exams, projects, and hands-on demonstrations.

 

Lladro USA Inc. | Moonachie, NJ Sales Analyst | Sep. 2002 – Aug. 2003

  • Developed and maintained daily reports to track sales performance and identify market trends.

  • Modeled virtual projections and communicated analyzed data to forecast sales and communicate actionable insights to management.

  • Evaluated account manager effectiveness and performance indicators, providing data-driven insights to forecast trends and develop targeted growth opportunities.

Lladro USA Inc. | Moonachie, NJ EDI Customer Service Rep. | Jul. 2000 – Sep. 2002

  • Coordinated all purchase order processing logistics, acting as the primary liaison between department store buyers, analysts, and internal teams to streamline operations.

  • Expedited resolution for client issues related to billing discrepancies, delivery logistics, and purchasing errors via omni-channel support (phone and email), maintaining a 98% resolution rate on first contact.

Nextel Communications Inc. | Rutherford, NJ Call Center Team Lead | Nov. 1999 - Jun. 2000

  • Monitored individual and team performance metrics such as Average Handle Time (AHT), customer satisfaction (CSAT), and call abandonment rates.

  • Provided ongoing training, coaching, and mentorship to enhance agent skills and knowledge, including performance reviews and identifying areas for improvement.

  • Served as the first point of escalation for complex customer complaints or issues that agents cannot resolve.

Nextel Communications Inc. | Rutherford, NJ Billing Inquiry Representative | Jan. 1999 - Nov. 1999

  • Responded to customer questions via phone or email regarding their bills, statements, and charges.

  • Investigated and resolved complex billing issues and discrepancies.

  • Updated and maintained accurate customer information and detailed account records within billing software.

Nextel Communications Inc. | Rutherford, NJ Customer Care Representative | Sep. 1997 - Jan. 1999

  • Listened to customer concerns and provided effective solutions by troubleshooting problems while maintaining a patient, empathetic, and professional attitude.

  • Documented all customer interactions, transactions, and complaints in a CRM system to ensure accurate customer history and follow-up.

  • Developed deep knowledge of the company's products and services to provide accurate and detailed information to customers.

Enterprise Rent-A-Car | Newark, NJ Management Trainee | Jun. 1997 - Sep. 1997

  • Acted as the primary point of contact for customers, handling inquiries, ensuring customer satisfaction, and building relationships.

  • Engaged in sales activities, such as selling additional insurance or upgrades, and performing local marketing to build business relationships within the community.

  • Assisted with administrative tasks, handling paperwork, processing transactions, and monitoring payroll and expenses. 

EDUCATION

University of Scranton | Scranton, PA B.A.Philosophy, B.A. French | 1997

Institute for Therapeutic Massage | Haskell, NJ Certified Massage Therapist | 2003

School of Integrative Therapies | Holmdel, NJ Certified Structural Integrator | 2006

 

CERTIFICATIONS

  • Licensed Massage Therapist: NJ Board of Massage and Bodywork, 2014 - Present

  • Registered Yoga Instructor: Yoga Alliance, 2006 – Present